What to Bring to Your Repair Appointment

Bringing a few simple items can help us diagnose your device faster and get your repair done with fewer delays. Walk-ins are welcome, and appointments help us reserve time—either way, this checklist will help.

Bring these every time

• Your device (phone, tablet, console, etc.)
• A way to contact you (make sure your phone number is correct on the ticket)
• Your passcode (optional)
  • If you’re comfortable sharing it, it helps us fully test the repair.
  • If you prefer not to, that’s okay—testing may be limited and you may need to confirm certain functions at pickup.
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Bring these if they relate to the problem

• Charging cable + power adapter (if the issue is charging, battery life, random shutdowns, or power)
• Your case and/or screen protector (if the issue is touch problems, fitment, or damage that may be caused by pressure)
• Any loose parts you have (example: a piece that fell off, a screw, a back glass fragment—bag it if possible)

If it’s a warranty visit or a repeat issue

• Any receipt/order info you have (helpful, not required)
• A quick note (even on your phone) of:
  • What the device is doing
  • When it started
  • Anything that happened right before it started (drop, water exposure, update, etc.)

  
  

If it’s liquid/water damage

• Turn the device off (if possible)
• Do not charge it
• Bring it in as soon as you can

Quick tip to avoid delays

If you think there’s any chance the device may need a reset during troubleshooting, we strongly recommend doing a backup first.