Privacy Promise: What We Do (and Don’t Do) With Your Data

We understand your phone is personal. When you bring a device to iRepairThis, we treat your data like it’s our own: with respect, discretion, and minimal access.

What we DO

• We only access what’s needed to test the repair. Example: after a screen repair, we may test touch, cameras, speakers, microphone, charging, and buttons.
• We keep your device in our control while it’s being worked on and tested.
• We recommend a backup first. Repairs and troubleshooting can sometimes require resets or updates, and a backup protects you.

What we DON’T do

• We don’t browse your photos, messages, emails, or accounts for any reason.
• We don’t copy or save your personal data (photos, contacts, files) onto our computers.
• We don’t ask for passwords unless it’s required for testing and you choose to provide it.

About passcodes (your choice)

Some repairs can be tested without unlocking the phone. Others are hard to fully verify without access to the operating system.

• If you provide your passcode, we’ll use it only to run basic function tests related to the repair.
• If you don’t provide your passcode, we can still do the repair, but:
  • Testing may be limited
  • You may need to confirm certain functions at pickup
  • We can’t guarantee issues we couldn’t test

  
  

Legal / safety exceptions (rare)

We do not share customer information or device contents as a normal practice. However, there are a few situations where we may be legally required to cooperate, such as:

• A valid court order, subpoena, or warrant
• A request from law enforcement that we are required by law to comply with
• Situations involving immediate safety concerns where disclosure is required or permitted by law

If we receive a request like this, we’ll follow the law. When allowed, we’ll also make reasonable efforts to notify the device owner.

Data loss & responsibility (plain language)

We take care to avoid data loss, but electronics can be unpredictable—especially if a device is already damaged, failing, or has liquid exposure. That’s why we strongly recommend backing up before service whenever possible.

Questions?

If you have privacy concerns or want us to follow a specific request (example: “don’t open Photos”), just tell us at drop-off. We’ll work with you.